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Effective Date: June 30, 2026

Thank you for shopping with us! Each piece of jewelry is handmade with care, and we appreciate your support of our small business.

Processing Time

Because our jewelry is handcrafted, please allow 3–7 business days for your order to be made, packaged, and prepared for shipment.

Custom or personalized orders may require additional processing time. If your order will take longer than expected, we will contact you with an estimated completion date.

Shipping Methods

Orders are shipped through trusted carriers such as USPS, UPS, or FedEx, depending on the shipping option selected at checkout and your location.

Available shipping options and estimated delivery times will be displayed during checkout.

Shipping Rates

Shipping costs are calculated at checkout based on your order size, weight, destination, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable offers will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email that includes tracking information, when available.

Please allow up to 24 hours for tracking information to become active.

Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

While we strive to ship orders promptly, delivery times are estimates and may be affected by weather, holidays, carrier delays, or other circumstances beyond our control.

Incorrect Shipping Information

Please verify your shipping address before placing your order.

We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs required to resend the package.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

If your item arrives damaged, please email us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos of the damaged item and packaging

We will work with you to find a fair resolution.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. These fees are not included in the purchase price or shipping cost.

Delivery times for international orders may vary depending on customs processing.

Custom Orders

Custom jewelry orders are carefully handcrafted to your specifications. Processing times may be longer than standard orders and will be discussed before production begins.

Questions

If you have any questions about shipping, your order status, or delivery, please contact us through the Contact page on our website or by email. We are happy to help.

Thank you for supporting our handmade jewelry business. Every purchase helps us continue creating beautiful jewelry while working toward making our home more accessible for our daughter. Your support truly means the world to our family.