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Refund Policy

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Effective Date: June 30, 2026

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Our Commitment

We want you to love your handmade jewelry purchase. If there is a problem with your order, we will do our best to make it right.

Because each item is individually handcrafted, slight variations in color, size, bead pattern, and natural gemstone appearance are normal and are not considered defects.

Returns

We accept returns of eligible items within 14 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Include all original packaging, if applicable

  • Be free from damage caused by wear, misuse, or improper care

To request a return:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Custom or personalized jewelry

  • Made-to-order designs

  • Earrings (for hygiene reasons, where applicable by law)

  • Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Refunds include

  • The purchase price of the eligible item(s)

Refunds do not include

  • Original shipping charges

  • Return shipping costs (unless the item was damaged or sent in error)

Exchanges

If you receive a damaged or defective item, we will gladly replace it when possible.

Please contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 7 days of delivery.

We will work with you to provide an appropriate resolution, which may include:

  • A replacement item

  • A repair

  • A partial refund

  • A full refund, depending on the circumstances

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was shipped

  • The return is due to our error

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of items that are lost in transit.

Order Cancellations

Orders may be canceled within 24 hours of purchase if production has not yet begun.

Custom orders cannot be canceled once materials have been ordered or work has started.

How to Contact Us

For all return, refund, or exchange requests, please contact us through the Contact page on our website or by email.

Include your order number and a brief description of the issue so we can assist you as quickly as possible.

Thank You for Supporting Our Small Business

Every piece of jewelry is handmade with care, and every order helps support our family's mission of creating a more accessible home for our daughter.

We truly appreciate your trust, support, and understanding of the handmade process.

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